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Candice O

1 reviews | Active since Aug 2018

30 Jul 2020, 12:15

Worst experience EVER

My mum passed away on the 7th July today its the 30th we are still struggling with old mutual to get the claim sorted out. We have been sent from pillar to post with NO help. Your agents are not helpful at all. I received a reference number from your company yet I am told that the reference belongs to someone else now you tell me how does that work???? EVERY SINGLE TIME WE SEND DOCUMENTS YOU DONT RECEIVE IT?? YOUR CALL BACKS DON'T HAPPEN. CLOSE YOUR DOOR IT'S SHAMEFUL

I am disgusted by your non service

0
Replies (3)
Old Mutual
Old Mutual's reply30 Jul 2020, 13:16
Official
Dear Candice

I trust that you are well and safe.

Please note i will get Old Mutual for long term insurance to make contact with you as soon as possible.

I hope you find all with order and my sincere apologies on your loss.

Best Wishes
  PORTIA MSIMANGO  Consultant: Complaints Claims | Retail Old Mutual Insure Wanooka Place, St Andrews Road, Parktown, Head Office 
  
CO
Candice O's update31 Jul 2020, 15:16
Reviewer Update
Still today no contact the non service continues.
CO
Candice O's update03 Aug 2020, 17:47
Reviewer Update
Can someone please tell me with tears in my eyes of PURE frustration WHY must we struggle with Old mutual like this. The only line you know is please send these documents. How many times must we send documents?????????? Please just do your jobs I promise you there is no way in hell I would ever recommend any person to use this company. Get your act together you are giving client services a very bad name