Worst Experience at Old Mutual

After having had two policies at Old Mutual, I finally decided to look into my policies and discovered that what the financial advisor told me and what is on my contracts are contradictory. I then decided to first cancel my funeral policy, which was a hassle but it eventually got cancelled after I reversed my two debit orders with them. I now called your client care to cancel my retirement policy. The lady that assisted me said that she will email the forms to me to fill in and have my claim processed. I called on Monday this week and today is Wednesday and there is no forms sent to me. I then decided to use the emails *** and *** where I sent a request to have my policy cancelled. The automated response was that I was going to be responded to within the next 8 hours but it has been over 24 hours now of waiting. I experienced bad service from your financial advisor, bad service from your call centre and now I'm just experiencing the worst service altogether from your organisation. I am furious at this very moment and very frustrated with the level of experience I am being offered. I have misplaced my ID Document hence I cannot even visit your branches and have this matter resolved.