MM
Marius M
1 reviews | Active since Jul 2025
11 Aug 2025, 10:04
Worst ever service Old Mutual
Shocking service from Old Mutual to get an old annuity transferred to Sanlam. We have been struggling since Feb 2024. My Broker has been trying to assist to no avail. Our money but Mutual is playing games not to transfer money. I have compaint to Mutual with not even a response, except confirmation of complaint received.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
11 Aug 2025, 10:13Good day Marius M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Aug 2025, 10:13
Official
Good day Marius M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
MM
Marius M's updateReviewer Update
18 Aug 2025, 07:28Received emal from manager Karin Keytel on 12 Aug that form will be send in 48 hours to myself and my broker after approval. It is now 18 Aug and no form received. What is the delay?
MM
Marius M's update18 Aug 2025, 07:28
Reviewer Update
Received emal from manager Karin Keytel on 12 Aug that form will be send in 48 hours to myself and my broker after approval. It is now 18 Aug and no form received. What is the delay?
Old Mutual's replyOfficial
18 Aug 2025, 08:43Good day Marius M,
Thank you for providing the above update. We can assure you that we are following up regarding this to ensure you are assisted.
Regards
Old Mutual Complaints Management
Thank you for providing the above update. We can assure you that we are following up regarding this to ensure you are assisted.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Aug 2025, 08:43
Official
Good day Marius M,
Thank you for providing the above update. We can assure you that we are following up regarding this to ensure you are assisted.
Regards
Old Mutual Complaints Management
Thank you for providing the above update. We can assure you that we are following up regarding this to ensure you are assisted.
Regards
Old Mutual Complaints Management