GS
George S

1 reviews | Active since Oct 2013

21 Jul 2016, 12:22

Worst ever insurance company

<p>The worst ever I have received from Old Mutual ... send +/- 20 mails, 10 phone calls and just no help. Either youre on hold for 20 min OR you get an e mail responce which is SO unprofesional (can post it on social media for people out there to see) just NO customer service, if your sold a policy be very carefull on what you tell the tele sales and what they actually put on your pollicy to get the price to sound attractive, youre happy and sign up, he gets his commision and much later you realize there are some false info on the policy ... ask them for recordings and you get NO responce for a month, well still waiting. To everybody out there please be very carefull when dealing with Old mutual. Just to add to this, I have IWYZE policy, had the plumers out a MONTH ago, yes a month, and still waiting for Old mutual to get back to me, have phoned but dropped 3 times after holding more than 10 min every time. My realy bad experience needs to be shared to many more people ...</p>

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Replies (3)
Old Mutual
Old Mutual's reply21 Jul 2016, 13:09
Official

This matter is being investigated and we will be in contact with you.

Regards

Carol Olckers

Complaints Management

GS
George S's update26 Jul 2016, 09:04
Reviewer Update

Carol old mutual is a joke ... a indirect threat seems to do nothing to a large corporate business because its from an individual ... nobody is untouchable, always remember that.

Old Mutual
Old Mutual's reply26 Jul 2016, 10:05
Official

Thank you for your comments. These issues raised are being investigated by the parties concerned. They will be in direct contact with you to resolve these issues.

Regards

Carol Olckers

Complaints Management