WORST EVER - 11 MONTHS AND GOING TO REVIVE A GREENLIGHT POLICY AND STILL NOTHING

I do not even know where to start. My Mom that's 74 years old forgot to pay a Death benefit policy, When I realized this I immediately contacted our Old Mutual Consultant which stated that a revival can be done. So putting my mom through medicals and and and... we are still waiting for feedback. this has been going on for 11 MONTHS!! I have phoned and after 50 min of holding on and being transferred to a different department still no feedback.

This is my last resort before obtaining legal advise. We are Brokers and WILL NEVER do any new business with Old Mutual again. Service is terrible- absolutely no feedback. And they keep blaming Covid.

I have emailed the Arbitrator as well - but they are also useless.

If this doesn't work then I have no hope for Old Mutual. BAD BAD BAD!!!!!