worst customer service experience

I am at this time so irate with this company .<br> my enquiry with old mutual started on Monday with a certain zulfah Gordon who I spoke to about disinvesting a policy,she sent me the forms which I filled in and sent back with a note informing her that I was not able to get a commissioner oath to sign it as I am not near one, she never responded to my email, I phoned the Tuesday to the call centre which I could not get through to then I phoned again today and was told that I had to get this section signed off by a Tamara, as it was needed this after I had not even gotten a response from the original person that I sent my query too,i then proceeded to tell this lady that I work in an industrial area where there is no police station nearby me even, I then proceeded to ask again about another policy that I have with them that I also want to stop and was told that I cant disinvest as this is a retire annuity and it has accrued over seven thousand rand already , I proceeded to ask for a copy of my signed contract which I read and no where on there does it state anything like this , I just want all my money in my account without any hassles by Friday.