JL
Jason L
1 reviews | Active since Nov 2024
25 Nov 2024, 13:21
Worst customer service ever experienced
Worst customer service I have ever experienced. Have sent 6 mails to the customer service address, no response. Called the customer care number, spent 40 minutes being sent to different departments and trying to navigate the self service options. I am calling from Australia, call got disconnected 3 times. The automated options ask for number, for option A press 1, you press 1, says you have entered an incorrect option.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
25 Nov 2024, 14:32Good day Jason,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply25 Nov 2024, 14:32
Official
Good day Jason,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
JL
Jason L's updateReviewer Update
25 Nov 2024, 14:37Thank you. I eventually got through to Lulu, ref number CET***. Unfortunately, was on hold for 35 minutes. She came back on to say Amanda would call me back in 15 min., I am in Australia. I have been waiting for over an hour. It is now 23:36. I have a medical emergency with my father and need urgent assistance.
JL
Jason L's update25 Nov 2024, 14:37
Reviewer Update
Thank you. I eventually got through to Lulu, ref number CET***. Unfortunately, was on hold for 35 minutes. She came back on to say Amanda would call me back in 15 min., I am in Australia. I have been waiting for over an hour. It is now 23:36. I have a medical emergency with my father and need urgent assistance.
Old Mutual's replyOfficial
25 Nov 2024, 14:58Please note that you will be contacted.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply25 Nov 2024, 14:58
Official
Please note that you will be contacted.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management