Worst customer service ever

It is just very unfortunate that it does not allow me to give zero stars. During April 2020 i required a payment holiday on my RA and Life Policy due to cut of salary. From June 2020 i was receiving a missed premium notification and i called OM offices and was advised to ignore the communications as the system automatically sent out these messages. During the course of this month i realised that my premium for my funeral cover and RA were coming off however not for my life policy. I contacted OM on numerous occasions whereby the number was ringing unanswered and eventually when someone picks up they cut the call. Eventually after a week i got hold of an individual who sent me revival of policy forms. I then send the docs and get a response from their offices "we did not recieve 6 successfull premiums after the 1st revival" (other than the spelling mistakes). Now this is very confusing to me because i always have money in my account. Secondly what 1st revival because there was only a payment holiday once, the onus was on their offices to reinstate the premium, I am very frustrated as there is no contact number for revival department nor do they respond to email. I am getting panic attacks regarding my policy and am very frustrated as i have had this policy for many years and for them to just say that they cannot revive it is ridiculous and *********. Worst customer service ever