Worst customer service

I was coerced into opening an Investment Account with Old Mutual and there was not enough transparency about the Ts and Cs. I deposited funds into the Old Mutual account Flexible Investment LISP with the account number *** on 27 August 2020. I had a meeting with the Financial Advisor Ms Sisipho Gebengana the same day, the purpose of the meeting was to properly onboard me. However, after finding out information about the product that were not disclosed initially, I decided I am not interested and emailed her about my decision the very same day. I never signed any documents to permit Old Mutual to invest my funds in anyway. I have been calling the Financial Advisor without any response. I immediately need my funds to be refunded. On 28 August 2020 I lodged a complaint http://ww3.oldmutual.co.za/ and received a response on 04 September 2020 from Robin Francis requiring my ID, proof of payment and statement account which I provided and Robin never contacted me again. On 10 September 2020 I called Mr Siviwe Yekela who told me my case was being attended to. I have not been contacted again since then. I immediately need my funds to be refunded. I am disappointed by the level of service I have received at Old Mutual. I am grieving the loss of my mother and this cannot be a worse time to give me the run around.