1 reviews | Active since Sept 2020
Worst Customer service
My daughter has a policy with Old Mutual, she made an arrangement to get funds on a monthly basis. She has had no joy from Old Mutual regarding monthly payments of the funds required.
She is being send from pillar to post, speaking to different consultants and even going to Clearwater branch. To date the funds have not been paid, she's about to lose her vehicle. She used Old Mutual old and new app, all that old Mutual is good at is asking her for additional documents that have already been submitted.
This is the worst service ever, I told my daughter before she invested with this insurer that it is the worst, and ever since, she has endured this bad treatment.
This experience has left her depressed and scared. The thought of losing her vehicle whilst having funds is the worst feeling for her.
Old Mutual your customer service is detrimental to your customer, you do not adhere to TCF at all. You are very good though in collecting premiums.
You are the worst.
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Your response to the complaint dated 20 June 2025 was "We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required"
Does it take you 24 hours to investigate a matter that is already logged on your system. It's 3:30 am, sitting with a daughter that is depressed and now suicidal due to your lack of service and urgency. She is about to lose her vehicle. Old Mutual you are the worst. I am giving you until 12pm to rectify this matter before I escalate further.
What happened to Treating your customers fairly? What happened to not causing detriment to your customers? You are the worst insurer of note. Pay out my daughter before further escalation, you do not require more time to sort this out, the information is at your disposal, if you wanted to action this as an urgent matter you would have. Only until 12pm today 23 June 2025, after that I am escalating this issue to all social media avenues and CEOComplaints line.
Your response to the complaint dated 20 June 2025 was "We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required"
Does it take you 24 hours to investigate a matter that is already logged on your system. It's 3:30 am, sitting with a daughter that is depressed and now suicidal due to your lack of service and urgency. She is about to lose her vehicle. Old Mutual you are the worst. I am giving you until 12pm to rectify this matter before I escalate further.
What happened to Treating your customers fairly? What happened to not causing detriment to your customers? You are the worst insurer of note. Pay out my daughter before further escalation, you do not require more time to sort this out, the information is at your disposal, if you wanted to action this as an urgent matter you would have. Only until 12pm today 23 June 2025, after that I am escalating this issue to all social media avenues and CEOComplaints line.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management