Worst customer experience ever😑

I went to Old Mutual in Kimberly diamond Pavilion mall on the 19th of April 2022 to withdraw from my short-term investment I was told that the money will be available in the next 5 days however I was not told that they need to approve my payment and then I received and SMS on Friday the 22nd of April 2022 and they said to me that the money will be available within three working days on the 29 of April I called in to find out what was the delay all about and the reception who answered was very rude she did not even take my details to check for me what was the delay she just said to me that it's a holiday the money will be in. I called again on Friday of the same week and they told me that the money will be in and if the money is not in I must call again on Saturday. And on Saturday I did call again to explain to the boy who who was the one who helped me that the money is not in yet and he said I must call again so he wants to check and he said to me that he will call me as soon as he has received feedback but he never on the 4th in the morning before I went to the bank on the 4th of May I called again and I asked to speak to Tebogo because he was the one who was assisting me and he said to me that the money is in there's a problem with my bank the money is in confidently said so now I must go and check with my bank t I told him that there's no way that the money will be in the in the bank or not notify me there's nothing in my bank account and then I just decided to go to Old Mutual Kimpark there they give me information that yes the money was released but it was not paid into my bank account so the money is hanging somewhere in their system. I don't know why. The lady that help me said she will do the follow-up because she dies not not why is my money not in my account but hang up on their system. Today is still the 6th of May and I have not receive anything.Please help me hello Peter team to get my money I've never experienced this I'm still shocked and I'm not sure if I will receive the money my money so please help me to get my money back cuz I do not know what is the delay all about that is my money and I need it.