Worst customer experience and service

On Friday, after an unsuccessful online application due to system issues, I was called by a consultant to complete my application again. After being pre-approved, I was asked to send through the usual documents. Since then, every time I send in one document, I get asked for another. After being told I have sent through everything I get feedback asking for the same thing again for different reasons. The consultant I dealt with was unprofessional, sent me 3 word emails, and often did not reply for quite a while until I called in for feedback. Until today, I have spent about R100 getting the documents they want, and I do not even know if my application is being approved. Old mutual have just wasted my time completely and will most likely still decline the application. I have spent so much airtime trying to get in touch with them as well. Honestly, the entire experience has been awful, frustrating, stressful and unnecessary. I am so disappointed because it seems like they do not even care about acquiring me as a customer, and also, make you jump through millions of hoops without a definite answer! Bad relationship building, customer experience and service. I will never use them again.