Worst company to deal with - Third party claims

An old mutual client reversed into my parked car on 23 July 2017. We exchanged the necessary details, opened a case, etc and submitted the claim to Old Mutual Insure - Third Party claims. It is now 12 Sept 2017 and nothing has been concluded. Numerous phone calls to Shaeda Nicholas, Mark Maritz, Howard Bell and a team leader from their Johannesburg branch and not one of them can give me an answer as to what is happening with my claim and when it can be settled. I am disgusted at these people's work ethics because if they knew what customer service was in the first place, I would not have resorted to these measures. I would have thought that dealing with third party claims would have been awesome because the company would want you to join them should you ever require their services.

Clearly in this case they don't need the business and I hope that no one considers them when looking for insurers.

The very first letter that they sent me advised that it will take up to 30 days to sort out the claim but I don't think that they even read it.