MP
Mab P
1 reviews | Active since Feb 2025
11 Feb 2025, 13:49
Worst company - horrible service.
This is a horrible company. I went last year in December to the Maponya Mall Branch to claim my son's education plan money and they promised that they would deposit the money in 7 days. We are still waiting for the money. I called in today 11 Feb 2025 to enquire by phone. I was transferred to 5 different agents with no help. The last agent dropped the phone after she told me that she could not see any claim, however, they are aware that my husband passed away. I am so frustrated because I need the money urgently
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Old Mutual's replyOfficial
11 Feb 2025, 13:55Good day Mab,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Feb 2025, 13:55
Official
Good day Mab,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management