LW
Leonore W
1 reviews | Active since Feb 2025
12 Feb 2025, 11:56
Worst company ever when it comes to policy claims
Personally I would give 0 stars if it were possible. My father passed away a year ago and there is a policy that we would like to get information on. Sent all the necessary documents in October and haven't heard a word since. So I contacted the complaints department in January. Unfortunately same thing happened. They responded very quickly to the first email requesting the necessary documents which I sent the next day. I have sent numerous follow-up emails with no response whatsoever. Do they just hope that by avoiding people the policy's existence will disappear and they won't have to pay?
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
12 Feb 2025, 12:04Dear Leonore,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your father's policy. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your father's policy. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Old Mutual's reply12 Feb 2025, 12:04
Official
Dear Leonore,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your father's policy. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your father's policy. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
10 Apr 2025, 11:38Hi Leonore,
We can confirm that this complaint has been closed as the request has been resolved. Thank you for your patience.
Regards
Old Mutual Complaints Management
We can confirm that this complaint has been closed as the request has been resolved. Thank you for your patience.
Regards
Old Mutual Complaints Management
Old Mutual's reply10 Apr 2025, 11:38
Official
Hi Leonore,
We can confirm that this complaint has been closed as the request has been resolved. Thank you for your patience.
Regards
Old Mutual Complaints Management
We can confirm that this complaint has been closed as the request has been resolved. Thank you for your patience.
Regards
Old Mutual Complaints Management