SR
SOS R

1 reviews | Active since Mar 2009

24 Dec 2017, 08:37

WORST COMPANY

if there were ever awards for worst performing companies when it comes to service OM would be the winner. It is over a year now since I have been trying to update my personal details, they also have reps who are not honest and try to sell you more than what you want and never bother to service you after that, waiting times on the phone also crazy, there is a day I was on hold for over 30 minutes, now I am trying to remove dependants and that too seems to be something that is never ending, all documents were sent nothing was done and they still wanted to charge me for additional dependants I asked to be removed.

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Replies (1)
Old Mutual
Old Mutual's reply24 Dec 2017, 08:58
Official

Dear Tsamai

Thank you for bringing this to our attention.

We apologise for the inconvenience caused in this regard. We will investigate and resolve with you directly.

We do not charge to amend dependants or beneficiaries on your Old Mutual policies.

I will call you Wednesday and resolve with you directly.

Regards

Brent Sellidon

Complaints Assessor