Worst client service I ever had aka no service

Since last year may 2025 I have trying to get hold of my financial adviser, all emails goes unanswered, all calls goes to voicemail.

All the old mutual calls I made, also goes unanswered, they keep on transferring me until call drops, why must a loyal client struggle like this?

I want to add on my policy, but no help, so now I want to cancel sice no one can assist, but to cancel no helps either