Worst client service ever

This is most possibly one of the worst client service I ever received. I have spend over R100 rands in airtime trying to find a simple answe and to date are still nowhere. I am being retrenched at work. My work's provident fund is with Old Mutual. The company is hot on my heels to say what I want to do with my money. I have a retirement anuity fund at Old Mutual. Wanted to know if I can put the money in there. I called Old mutual. After 20 minutes and several transfers I got to a consultant/agent Carmilita. She said she was not sure and said she will find out and call me back. This is now more than 2 days later. No call back was recieved. Went through the whole process of calling again. After another 20 minutes and several transfers later, the line just disconnected. Now I have wasted about R100 in airtime, all for nothing. I even layed a complaint on Old Mutuals website. They just could not be bothered. I still need an answer and time is running out. Stressful enough being retrenched and then you still need to deal with companies treating you this way. If they keep up this type of service I might as well move all my money away from them.