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Nicole
1 reviews | Active since Apr 2024
05 Nov 2024, 18:37
Worst claim process EVER
Absolutely worst experience that I have ever had. I submitted my claim online mid of September and was told my employer had to confirm my exit date, even though I had the physical documents from old mutual that was completed by my employer that the exit date was confirmed. For over a month I had to wait just to receive feedback that they are still waiting for my employer to confirm my exit date. After contacting my previous employer, my employer confirmed that they have confirmed it online. A week later and I am still getting the same old excuse. WORST CUSTOMER SERVICE.
If you are looking to take out any form of fund with Old mutual, rather to ANYWHERE else.
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