DM
Dineo M

1 reviews | Active since Jul 2024

23 Apr 2022, 12:04

Worst-case banking experience with oldmutual

Worst banking experience I have ever experienced in my whole life, my account has been suspended for no reason, I went to boulders branch they couldn't help, they called the call center, lady by the name of olwethu was so unprofessional, rude and not helpful, still she couldn't assist me

I then called *** I spoke to Ncumisa, she was helpful, unfortunately she couldn't assist either, she asked me to call Bidvest, when I called bitvest couldn't assist either too, I'm so frustrated coz I'm being transferred from one place to another, I need my account to be unsuspended. I was asked to send email to *****, yet I called ***** department from Bidvest.

0
Replies (3)
Old Mutual
Old Mutual's reply23 Apr 2022, 12:05
Official
Dear Dineo

We are sorry to hear about the service experienced. We will investigate and contact you directly to assist. 

Regards 
Thabiet Mintin 
Old Mutual Complaints Management 

Best regards,

DM
Dineo M's update23 Apr 2022, 12:11
Reviewer Update
Okay thanks 
Old Mutual
Old Mutual's reply14 Jul 2022, 15:53
Official
This is merely and update on hellopeter that this matter was resolved

Best regards,