AH
Antoinette H
1 reviews | Active since May 2025
05 Jan 2026, 13:21
Worst bank ever, very *************!
WORST BANK EVER! IM A RESELLER OF PRE-LOVED VINTAGE ITEMS AND AFTER A CLIENT MADE A DEPOSIT THE ACCOUNT WAS PUT ON HOLD! I WASNT EVEN NOTIFIED ABOUT THIS. ONLY AFTER A SECOND CLIENT GAVE A DEPOSIT FOR A DIFFERNT ITEM I NOTICED THIS HOLD. I QUERIED, I PHONED, I EMAILED AND NOT ONCE WAS I EVEN GIVEN SOME EXPLAINATION. EVERYTHING IS IN ORDER BUT MY CLIENTS WANTS THEIR ITEMS WHICH I CAN'T SUPPLY THIS MEANS *********. THIS BANK WILL ALLOW THAT YOUR NAME GET DRAGGED THROUGH THE MUD ANDU END UP IN PRISON. OH AND THE ONLY THING THEY SAY "ITS WITH THE BACK OFFICE" BUT NOTHING I MEAN NOTHING WILL BE FIXED. IM STUCK OUT OF BUSINESS AND MONEY IN THE ACCOUNT WELL WHO KNOWS WHERE THAT WILL GO. I WILL NEVER REFER ANY PERSON TO USE THESE PPL.
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Replies (10)0
Replies (10)
Old Mutual's replyOfficial
05 Jan 2026, 13:58Good day,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply05 Jan 2026, 13:58
Official
Good day,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
AH
Antoinette H's updateReviewer Update
05 Jan 2026, 14:18Honestly I've heard this before. My client made a case at the police station against me foe ***** and now I have a very bad name. No one will trust me again. This will not be fixed. I'm really not happy with the way things are being handled. With that said I'll wait once again but im almost certain I will not hear from u and if I do they will only say "the matter has been escalated which does not mean anything because nothing is happening so I can rectify this problem with my clients.
AH
Antoinette H's update05 Jan 2026, 14:18
Reviewer Update
Honestly I've heard this before. My client made a case at the police station against me foe ***** and now I have a very bad name. No one will trust me again. This will not be fixed. I'm really not happy with the way things are being handled. With that said I'll wait once again but im almost certain I will not hear from u and if I do they will only say "the matter has been escalated which does not mean anything because nothing is happening so I can rectify this problem with my clients.
Old Mutual's replyOfficial
05 Jan 2026, 15:42We note your comments, and our team will provide you with feedback via email.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Old Mutual's reply05 Jan 2026, 15:42
Official
We note your comments, and our team will provide you with feedback via email.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
AH
Antoinette H's updateReviewer Update
05 Jan 2026, 16:24Ive send them all the documents they needed even proof to where the person who made the allegations admits to it being false. So now how long will I have to.wait for my account to be opened because in the mean while all my other clients will also lay charges because I have their funds. You see the urgency of this matter and yet I'm treated as im just another client yes it's not millions but seriously it doesn't make me less important.
AH
Antoinette H's update05 Jan 2026, 16:24
Reviewer Update
Ive send them all the documents they needed even proof to where the person who made the allegations admits to it being false. So now how long will I have to.wait for my account to be opened because in the mean while all my other clients will also lay charges because I have their funds. You see the urgency of this matter and yet I'm treated as im just another client yes it's not millions but seriously it doesn't make me less important.
Old Mutual's replyOfficial
05 Jan 2026, 17:54Our team has been made aware of this matter and will be in touch with an update.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Old Mutual's reply05 Jan 2026, 17:54
Official
Our team has been made aware of this matter and will be in touch with an update.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
AH
Antoinette H's updateReviewer Update
05 Jan 2026, 20:13Thank u. Let's see if this will be sorted out because in the mean while my name is made so bad among my clients that I don't think I'll ever be able to get them to.do business with me again. Thank u for your response tho.
AH
Antoinette H's update05 Jan 2026, 20:13
Reviewer Update
Thank u. Let's see if this will be sorted out because in the mean while my name is made so bad among my clients that I don't think I'll ever be able to get them to.do business with me again. Thank u for your response tho.
AH
Antoinette H's updateReviewer Update
06 Jan 2026, 14:46Oky so how does this work the hold was lifted (received the email) but still I don't have access to my funds. It says the accounts is pending closure. I've once again tried communicating with OM Bank yet nothing is happening. Doesn't help my account is working but I can not access my funds.!?!?
AH
Antoinette H's update06 Jan 2026, 14:46
Reviewer Update
Oky so how does this work the hold was lifted (received the email) but still I don't have access to my funds. It says the accounts is pending closure. I've once again tried communicating with OM Bank yet nothing is happening. Doesn't help my account is working but I can not access my funds.!?!?
Old Mutual's replyOfficial
06 Jan 2026, 17:07Hi Antoinette H,
Thank you. We are following up on this for you.
Regards,
Old Mutual Complaints Management
Thank you. We are following up on this for you.
Regards,
Old Mutual Complaints Management
Old Mutual's reply06 Jan 2026, 17:07
Official
Hi Antoinette H,
Thank you. We are following up on this for you.
Regards,
Old Mutual Complaints Management
Thank you. We are following up on this for you.
Regards,
Old Mutual Complaints Management
AH
Antoinette H's updateReviewer Update
06 Jan 2026, 17:11Thani u I have send the declaration through via email aswell now. Thank u
AH
Antoinette H's update06 Jan 2026, 17:11
Reviewer Update
Thani u I have send the declaration through via email aswell now. Thank u
Old Mutual's replyOfficial
06 Jan 2026, 18:37Thank you for confirming. Our team will be in touch.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Old Mutual's reply06 Jan 2026, 18:37
Official
Thank you for confirming. Our team will be in touch.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management