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Dewald S

1 reviews | Active since May 2017

29 Oct 2025, 20:50

Worst bank

Joined Om bank and the first months was ok bow this month 3 transactions went of my acount logged a dispute via banking app and received message will be contacted in two days on day 3 no contact asked on chat no awnser so stay away money disapear and no comunication

0
Replies (9)
Old Mutual
Old Mutual's reply30 Oct 2025, 07:45
Official
Good day Dewald,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
DS
Dewald S's update05 Nov 2025, 11:08
Reviewer Update
Still no update or feedback people stay away
Old Mutual
Old Mutual's reply05 Nov 2025, 12:18
Official
Good day Dewald

One of our complaints assessor is working on your complaint and sent you feedback via email to your Outlook inbox. Kindly look into your inbox and respond accordingly.

Kind regards
Old Mutual Complaints Management
DS
Dewald S's update07 Nov 2025, 10:54
Reviewer Update
Received one email last week awnsered the questions follow up mail send no responce
Old Mutual
Old Mutual's reply07 Nov 2025, 13:21
Official
Good Day Dewald,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
DS
Dewald S's update11 Nov 2025, 20:24
Reviewer Update
Daily chat online says they see i awnsered email that was send and responded to questions that was asked but no feedback or any comunication banking ombud will be contacted tomorow to open a case and cart blanche will be contacted. Every complaint on hello peter they will contact u but nothing
Old Mutual
Old Mutual's reply12 Nov 2025, 00:16
Official
Good day, Dewald S.

We can assure you that one of our consultants will reach out to you to assist you further.

Regards
Old Mutual Complaints Management
DS
Dewald S's update23 Nov 2025, 07:27
Reviewer Update
Been an month one call received up to date no feedback dont know what is hapening or were do i stand ask on chat what is hapening just hear escilated then silance no update no feedback and no resselution they loose your. Money and cant say were and when and why
Old Mutual
Old Mutual's reply23 Nov 2025, 11:00
Official
Good day, Dewald S.

We can assure you that we are following up on this for you.

Regards
Old Mutual Complaints Management