Worse services with rewards program

I honestly have no words, I joined the rewards program referred a couple of family and friends and even decided to open an investment account along with a bank account. I want to cancel everything with old mutual right now because your services is pathetic. I have been trying to use the rewards point and it requested for verification, I sent my documents and they asked me to go to the branch 3 times now. Your Branch agent **** so many times saying someone would call me from the rewards tem even gave me her email saying she would send me a reference number nothing. Its been a month now with no luck.Imagine if you guys cant fix something this small and you want me to trust you with my salary or kids investment.No ways i will not have you handle any of my money. Your agents are ***********, they dont respond and even the lady from the rewards team, keeps saying I should go back to the branch and call when I get there, I have been there 3 times and the branch stuff just keeps escalating, what a broken process at this point your rewards program is such a great idea but no one knows how to operate it, this is bad....branch stuff email - ***