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qunton A
1 reviews | Active since May 2017
26 Jun 2025, 11:13
Worse service profider try somoene else but not them to invest
I been trying get hold of this poepe without success even lodge 3 complaints no response everytime they will replay and say it wil be resolve in 48 it been 120 hours no respone. Please consider different poeple the them ,if had choice to were i must invest my pension fund i will change with minute or i will use somoene else bit not them, so sad that stuck withh them.
Helpful (0)
Replies (12)0
Replies (12)
Old Mutual's replyOfficial
26 Jun 2025, 13:08Good day Qunton,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply26 Jun 2025, 13:08
Official
Good day Qunton,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
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qunton A's updateReviewer Update
26 Jun 2025, 15:52These poeple just sent emails and respond to everyone the same to say we received your complaint and will attend to it with 5 days it been already 5 days ,and the still didnt make contact regardsing my complaint only email to say the have received your complaintbut there no urgency from them likely for me it happend before i went to get another product from them over the weekend to product is liky for me of the table because they dont care abou tothers. I will not getany product from them i need get away to get out of fund i need to speak to my employer because this will neverwork for me where they dont care about there service to consumers i wonder if there no ombudsman where you can take your complaint
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qunton A's update26 Jun 2025, 15:52
Reviewer Update
These poeple just sent emails and respond to everyone the same to say we received your complaint and will attend to it with 5 days it been already 5 days ,and the still didnt make contact regardsing my complaint only email to say the have received your complaintbut there no urgency from them likely for me it happend before i went to get another product from them over the weekend to product is liky for me of the table because they dont care abou tothers. I will not getany product from them i need get away to get out of fund i need to speak to my employer because this will neverwork for me where they dont care about there service to consumers i wonder if there no ombudsman where you can take your complaint
Old Mutual's replyOfficial
26 Jun 2025, 16:59Hi Qunton, we can assure you that our team is looking into this matter and will be in touch tomorrow to assist you.
Old Mutual's reply26 Jun 2025, 16:59
Official
Hi Qunton, we can assure you that our team is looking into this matter and will be in touch tomorrow to assist you.
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qunton A's updateReviewer Update
30 Jul 2025, 16:59I went to branch on Monday to withdraw my funds because i left the company 3 weeks ago without any success no response from your team or SMS not even any corresponding from your guys why is this service provider so poor wit there customers service
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qunton A's update30 Jul 2025, 16:59
Reviewer Update
I went to branch on Monday to withdraw my funds because i left the company 3 weeks ago without any success no response from your team or SMS not even any corresponding from your guys why is this service provider so poor wit there customers service
Old Mutual's replyOfficial
31 Jul 2025, 07:08Good day Qunton,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply31 Jul 2025, 07:08
Official
Good day Qunton,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
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qunton A's updateReviewer Update
31 Jul 2025, 07:23same old story but they never respond
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qunton A's update31 Jul 2025, 07:23
Reviewer Update
same old story but they never respond
Old Mutual's replyOfficial
02 Aug 2025, 09:56Hi Qunton, we can assure you that we are following up regarding this.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Aug 2025, 09:56
Official
Hi Qunton, we can assure you that we are following up regarding this.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
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qunton A's updateReviewer Update
02 Aug 2025, 10:19there follow up all the wrong information they dont even try to make effort to resolve your complaints
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qunton A's update02 Aug 2025, 10:19
Reviewer Update
there follow up all the wrong information they dont even try to make effort to resolve your complaints
Old Mutual's replyOfficial
03 Aug 2025, 10:21Good Day Qunton A,
We note your comments; please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments; please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply03 Aug 2025, 10:21
Official
Good Day Qunton A,
We note your comments; please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments; please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
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qunton A's updateReviewer Update
21 Aug 2025, 15:36Good Da
Is there any platform elsewhere can complaint because these are useless when comes to exit you from there fund
Is there any platform elsewhere can complaint because these are useless when comes to exit you from there fund
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qunton A's update21 Aug 2025, 15:36
Reviewer Update
Good Da
Is there any platform elsewhere can complaint because these are useless when comes to exit you from there fund
Is there any platform elsewhere can complaint because these are useless when comes to exit you from there fund
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qunton A's updateReviewer Update
22 Aug 2025, 09:08Good Day everyone , I just want reference number so can take the matter to PFA and NPO and this person Shoneez continue asking the same question then providing me with solution or attending to my complaint all i am asking is to give me Reference number so can take the matter to NPO and PFA they will attend my complaints and people need to know of the treatment i am receiving from old mutual. I want all the refrence number so they can see hw many times I have compaint
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qunton A's update22 Aug 2025, 09:08
Reviewer Update
Good Day everyone , I just want reference number so can take the matter to PFA and NPO and this person Shoneez continue asking the same question then providing me with solution or attending to my complaint all i am asking is to give me Reference number so can take the matter to NPO and PFA they will attend my complaints and people need to know of the treatment i am receiving from old mutual. I want all the refrence number so they can see hw many times I have compaint
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qunton A's updateReviewer Update
22 Aug 2025, 14:33I have sent many emails to Charity Mtyulubi and Shanaaz Scoltz without any success really they refuse to replay or assist this is so disrespect full
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qunton A's update22 Aug 2025, 14:33
Reviewer Update
I have sent many emails to Charity Mtyulubi and Shanaaz Scoltz without any success really they refuse to replay or assist this is so disrespect full