WORSE Service EVER!!!!

(Quoting) I have filled out the forms at the Stellenbosch - Old Mutual branch for a policy that needed to be paid out. I have asked them whether any other documentation was needed in the processing of my request and they said "NO". and that the pay-out would occur in 10-15 working days. I phoned again on the 1st of June to follow up on payment and then to my "SHOCK", i physically needed to go back to deliver another document which they neglected to mention on my first visit.. Its the 7th and calls apon calls without anybody being able to give me a competent answer is traumatising. I was thinking about re-investing in your company, but reeeeaaaally?

Can someone please assist me, before i take this matter to ombudsman for further evalution.?