CZ
Colete Z
1 reviews | Active since Jun 2016
01 Jun 2016, 13:01
worse service
<p>on the 16.05.2016 I requested to cancel my policy with them worse case on the 25.05.2016 they did debit me when I ask no one is willing to tell me exactly what is happening </p>
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
01 Jun 2016, 13:17Hi Cloete,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Kareemah Sulayman
Complaints Management
Old Mutual's reply01 Jun 2016, 13:17
Official
Hi Cloete,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Kareemah Sulayman
Complaints Management
CZ
Colete Z's updateReviewer Update
06 Jun 2016, 08:41Still waiting for old mutual's feedback
the best thing will cancell all my policies
CZ
Colete Z's update06 Jun 2016, 08:41
Reviewer Update
Still waiting for old mutual's feedback
the best thing will cancell all my policies
Old Mutual's replyOfficial
13 Jun 2016, 17:31Thank you for alerting us to the delay you have experienced.
It appears your cancellation request that you sent to Neil Fritz was not sent to Group Schemes timeously. Boiketlo Lebopo-Ndebele, Neil's manager, has contacted you and apologised for the poor service you received.
She's also explained that to process your request we still need a certified copy of your id, proof of bank details and proof of residence. This information is needed to verify your details and ensure that we are paying to the correct person's bank account.
Please send the information to us as quickly as possible so that we can attend to your request.
Kind regards
Kareemah Sulayman | Complaints Assessor
Old Mutual's reply13 Jun 2016, 17:31
Official
Thank you for alerting us to the delay you have experienced.
It appears your cancellation request that you sent to Neil Fritz was not sent to Group Schemes timeously. Boiketlo Lebopo-Ndebele, Neil's manager, has contacted you and apologised for the poor service you received.
She's also explained that to process your request we still need a certified copy of your id, proof of bank details and proof of residence. This information is needed to verify your details and ensure that we are paying to the correct person's bank account.
Please send the information to us as quickly as possible so that we can attend to your request.
Kind regards
Kareemah Sulayman | Complaints Assessor
Old Mutual's replyOfficial
21 Jun 2016, 06:27Thank you for forwarding us the documents.
I confirm the payment was attended to last Friday and should reflect in your bank account today for the latest.
Kind regards
Kareemah Sulayman
Old Mutual's reply21 Jun 2016, 06:27
Official
Thank you for forwarding us the documents.
I confirm the payment was attended to last Friday and should reflect in your bank account today for the latest.
Kind regards
Kareemah Sulayman