WORSE OF THE WORSE SERVICE EVER

How is this even possible that this site alone get up to 20 complains per day of Old Mutual's poor appalling service and still nothing gets done? They also take their own time to respond to complains on here and I honestly would like to know if any of the reviewers on here had any joy after posting here. First I've submitted all relevant docs for a death benefit online to claims &*** but nothing was done for 4 days. I then went into a branch on Saturday the 09/01/2021 thinking it will speed up the process, I was wrong. My mother inlaw's been buried and I'm still waiting for payout. They show no compassion whatsoever and no accountability for this *** service. I have more than 1 policy with OM and this was also my very 1st claim but I'm seriously considering cutting my losses and move the f@&%.. on. This is UNACCEPTABLE, Period!!