Worse manager at promenade mall

The worse ever are u guys telling me that after sitting and waiting to be assisted in the que for 1hour and 30 minutes only to find out that my ticket number was captured incorrectly and i have to stand again in the que where there are about 8 people still waiting the be assited. After explanattion from the financial advisor whonwas very helpful and after i asked if the branch manager cannot overide anything. The consultant cqme back saying the manager says nothong can be done i muat stand in the que again😭😭😭i mean when claims for any form of death there are emotions the least is to be compationate as the manager that manager didnt even show his/her face . That is one thing i know i will never use any services of old mutual what a pethatic and bad service that one has to sit for 2 hours to be assisted and because of sometjing captured incorrectly and already at a service desk i must que again. And there is nothing rong with a mistake but atleast have a backup plan