JM
JMuns M
1 reviews | Active since Apr 2021
25 Aug 2026, 09:50
WORSE FSP
I have had an uphill battle with this FSP. It's the worse 5years and I' regret keeping them as my FSP
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Replies (2)JM
JMuns M's updateReviewer Update
25 Aug 2026, 09:53I recently sent through 4payments and sent them the proof as I have two policies with them. Some dumb idiot allocates the funds to one policy now one policy is paid up and one has lapsed. I even made sure the subject line had both policies but dumb as they are they used my proof of payment details and now it's been 3months and they refuse to rectify my policy.
JM
JMuns M's update25 Aug 2026, 09:53
Reviewer Update
I recently sent through 4payments and sent them the proof as I have two policies with them. Some dumb idiot allocates the funds to one policy now one policy is paid up and one has lapsed. I even made sure the subject line had both policies but dumb as they are they used my proof of payment details and now it's been 3months and they refuse to rectify my policy.
Old Mutual's replyOfficial
25 Aug 2026, 10:39Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Aug 2026, 10:39
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management