Worse experience ever

I'm very unhappy with old mutual. I've been struggling to get money that was paid from a Dubai account from my niece to my money account since April if not before. The money never reflected on the account . I been driving up and down to old mutual branch and sending email to get them to check where this money is but nothing up until now. The only response I receive was in October when I went to the branch to ask what the delay was ever since then nothing. The service is pathetic and now it looks like I'm lying to my family about where the money is but this is all old mutuals fault. I don't even think I'll be doing any business with them if this is the treatment I'm receiving. I've never had to go to this extent but for a place to make look like a **** is very wrong. The branch is trying to assist me by all means but the response they getting a not helpful at all.