mM
malebo M
1 reviews | Active since Mar 2016
06 Feb 2026, 15:19
WORSE EXPERIENCE EVER.
I went to Old Mutual on the 15th January 2026 to withdraw from my savings account and received R1132.19 which is not the whole amount requested, on the 29 i went back to the branch and enquire about the outstanding amount and was told i will receive it the week of the 6th ,today 06 February i visited the branch again in the morning to enquire about the outstanding amount that i should receive and was told it is no longer with old mutual, i should receive it today. It is almost the end of business day ,still waiting. PLEASE RELEASE MY MONEY. OLD MUTUAL HAS A VERY BAD SERVICE,ESPECIALLY THE CHURCH STREET BRANCH.
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Replies (1)Old Mutual's replyOfficial
06 Feb 2026, 18:08Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply06 Feb 2026, 18:08
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
