worse experience

Dear Sir/Madam,

My name is Sthembiso Gugulamagalela Mtshali, and I am writing to formally lodge a complaint regarding a very serious matter. On the 4th of August 2025, a policy under the number OMG***B1 was opened in my name without my knowledge, authorization, or consent.

This is not the first time such an incident has occurred. It is the second time that a policy has been *****ulently or wrongfully opened in my name, which raises deep concerns about the security of my personal information and Old Mutual’s internal processes.

I would like to emphasize the following points:

Lack of Consent: I did not request, authorize, or sign any documentation to open this policy.

Repetition of the Issue: This is the second time that such an incident has happened, which makes it even more concerning and unacceptable.

Data Security Concerns: I am extremely worried about how my personal details are being used and whether they are being safeguarded properly by Old Mutual.

Impact on Me: This matter is causing me undue stress, inconvenience, and mistrust towards Old Mutual as a financial institution that I should be able to rely on.

I therefore demand the following actions from Old Mutual as a matter of urgency:

Immediate cancellation of the policy OMG***B1, as it was opened without my approval.

A full investigation into how and why such a policy could be opened in my name without my consent.

Written confirmation that my personal information is secured and that such an incident will not recur.

An explanation as to why this is the second time I have had to deal with this problem and what corrective measures Old Mutual will implement going forward.

Please treat this complaint as urgent and provide me with written feedback within a reasonable timeframe. Failure to resolve this matter satisfactorily will leave me with no choice but to escalate my complaint further to the Financial Sector Conduct Authority (FSCA) and the Ombudsman for Long-term Insurance.

I trust that Old Mutual will handle this matter with the seriousness it deserves and restore my confidence in your services.

Yours sincerely, Sthembiso Gugulamagalela Mtshali