Worse customer service by far

Old mutual has a worse customer service by far. I took a funeral cover for my Mother. Consultant said, premium will be R373pm (@R50 000 cover). But, when he emailed me cover documents, figures were different. Premium was now R422pm (@R40 000 cover)

It been weeks, speaking to the consultant in question, asking for clarity. I received no joy. He always say, he will come back to me. I have sent several emails to complains department, still, no one revert to me. However, Old mutual continues to deduct the R422 premium while this issue is not resolved. That show the level of their arrogance and lack of customer sympathy.

I want old mutual to provide me with telephone records to prove how much premium and cover was qouted to me. I want them to give me feedback on this issue.