WORSE CUSTOMER SERVICE

I AM SO DISAPPOINTED IN THIS BRANCH. JUST TO GET A PROOF OF ADDRESS WE HAD TO WAIT AN HOUR LOOKING AT THE CONSULTANTS PLAYING WITH THEIR PHONES AND LAUGHING! NO SENSE OF URGENCY WAS DISPLAYED! TO MAKE MATTERS WORSE PATRICIA CALLS US, WAITS 20 MINS TO TELL US HER SYSTEM IS NOT WORKING. DIDNT EVEN TRY TO ASSIST IN ANY WAY THAN SHE DISAPPEARED TO THE KITCHEN! I AM REALLY DISAPPOINTED!