DW
Darryl W
1 reviews | Active since May 2010
03 Jul 2025, 10:43
Worse Customer Experience
Trying to do a section 14 transfer from old mutual is like pulling your own teeth.
The new provider has been trying to get a H from them, Since January 2025.
It is now 7months down the line and they just do not respond or action anything email to their section14 email address.
When calling the call center I am just told to send a email they do not take calls at that department!!
Stuck in a loop
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Replies (1)
Old Mutual's replyOfficial
03 Jul 2025, 10:54Good day Darryl,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply03 Jul 2025, 10:54
Official
Good day Darryl,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management