BM
Boitumelo M
1 reviews | Active since Jan 2018
21 Jul 2021, 09:17
Worse company you can have any kind of policy with.
My aunt had an retirement annuity plan/cover with you guys. When she was diagnosed with breast cancer she went to theAlberton branch and wanted to cash out from her policy for her operation
She was then told she cannot cash out and that her beneficiary would get the policy value when the member passes on. Now the member is deceased, we went again to the Alberton branch on the 14th of June and we were advised that the policy would pay out after 10 working days.
Over a month now and when we try to follow up we are told that the was a living annuity and that there would be no pay out. If that’s the case why was she not allowed to cash out of the policy when she still alive?
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Boitumelo M's updateReviewer Update
21 Jul 2021, 09:19Your service really sucks!!! I always without disappointment hold on the line for over 20 min before I speak to agent who knows nothing about assisting me.
12/07/2021 I sent an email (***) to surrender and cash out on my moms savings policy and absolutely no one responded to the email or called by mom back.
Again I called again (***) held for 20min and I was told i needed to fill in a surrender form… and we did that.
My mother completed the form and I sent in on Monday 19/07/2021 48hrs later and still no one responded back.
Why the hell are there emails if we need to call the caller centre hold for decades for our emails to be actioned on.
Policy no: 69210P***
12/07/2021 I sent an email (***) to surrender and cash out on my moms savings policy and absolutely no one responded to the email or called by mom back.
Again I called again (***) held for 20min and I was told i needed to fill in a surrender form… and we did that.
My mother completed the form and I sent in on Monday 19/07/2021 48hrs later and still no one responded back.
Why the hell are there emails if we need to call the caller centre hold for decades for our emails to be actioned on.
Policy no: 69210P***
BM
Boitumelo M's update21 Jul 2021, 09:19
Reviewer Update
Your service really sucks!!! I always without disappointment hold on the line for over 20 min before I speak to agent who knows nothing about assisting me.
12/07/2021 I sent an email (***) to surrender and cash out on my moms savings policy and absolutely no one responded to the email or called by mom back.
Again I called again (***) held for 20min and I was told i needed to fill in a surrender form… and we did that.
My mother completed the form and I sent in on Monday 19/07/2021 48hrs later and still no one responded back.
Why the hell are there emails if we need to call the caller centre hold for decades for our emails to be actioned on.
Policy no: 69210P***
12/07/2021 I sent an email (***) to surrender and cash out on my moms savings policy and absolutely no one responded to the email or called by mom back.
Again I called again (***) held for 20min and I was told i needed to fill in a surrender form… and we did that.
My mother completed the form and I sent in on Monday 19/07/2021 48hrs later and still no one responded back.
Why the hell are there emails if we need to call the caller centre hold for decades for our emails to be actioned on.
Policy no: 69210P***