Worse company ever

<p>So after the previous review I wrote to Old Mutual dated 12th of July which they still have not responded to. I went back to the OM branch in Adderley Street and was giving a ticket which I refused to take as I was not willing to wait and waste my time again. They finally got hold of the guy who assisted me by the name of Lyle. He checked and informed me that they are waiting for my marriage certificate. From who as I am not married? Apparently their own consultant who signed me up used my first name as my surname and my second name as my first name. Now my question how come he did not pick this up when he opened an account for me? And how come there is no system in place to send a notification iether by email or SMS to the customer informing them that there are still awaiting more documentation from me? This consultant took my email address and told me that he would escalate this request and CC me on this email and till now from Friday I have not received any emails. No one cares at Old mutual not even their Head Office I don't even know why I'm writing this review as I know still no one from this company will bother coming back to me. I regret agreeing to open a policy with you, a big mistake that will never happen again and I will sure warn anyone I know interested in opening any account with you. </p>