Women in tears

I am very angry I don't even know how to put this in words. In 1998 open an policy with old mutual everything was going well, until 2020 when the country was on lock down. I was not getting a salary where I was working. I went in the branch at southdale and explained. They phoned head office. I was told to put my policy number as a reference, mistakenly the last number I put a 9 instead of a 7. Immediately I informed head office in Cape Town, I was told that they will rectify the mistake. They even a signed a broker for me. The broker was useless, I heard to call him everytime to find out the updates. To cut the story short, a week ago I received a message that they are going to refund me my money. I asked which money., yesterday I received 10000. My policy was going to mature in 2024, if they want to refund my money then they should refund everything. Please I need help please.