Withholding policy payout. Refusal to communicate

On 1February 2016 my policy became due for payment by official notification by Old Mutual. I personally visited a branch of Old Mutual approx mid Feb to submit all required documents required for payout and was in informed payment would transpire within 10 working days maximum. By 14 March no payout was received and I notified Mr Abrahams, head of customer service at Old Mutual. I received a computer generated response informing me that a response would be forthcoming within 48 hours max. Four days passed with no response. Since then I have sent four emails to Mr Abrahams with no response or explanation. I attempted to follow up on a \tracking number\" on the Old Mutual website up found no facility to do such. I logged in to view my portfolio which produced nothing. I am disappointed with Old Mutual to say the least since the questions now arise as to the value of my policy which may be less because of the time which has lapsed as well as loss of interest. This kind of treatment is an insult to any customer and I am tired of being treated like a number by the so called large corporations who are only good at making idle promises but could not be bothered with the individual. "