Withdrawl still not processed

Hi,I am extremely upset with the service I have received from Old Mutual's Superfund Call centre. I have phoned them in April finding out how to go about to do a withdrawl from my provident fund with them I received the information from the consultant and sent through my complted withdrawl form, which was completed by my company as well and certified ID copy as requested. I sent through my withdrawl on the 30th April & again on the 1st of may . I called the call centre last week the agent told me that she can see my application on the system and everything is in order because they have also contacted my place of employment and confirmed. The agent confirmed it will take about 2 weeks for the withdrawl to be processed and they only received my documents as per the system on the 7th may .I called again today to follow up and according to the agent nothing has been done to my withdrawl because according to their system my employment is still active on the system. I ask you how can my company complete my withdrawl and the agent advised that the exit was confirmed and now another consultant simply tells me its out of your hands. I would like this resolved a.s.a.p & I need my money.