Withdrawal waiting period too long

I recently app**** for a withdrawal. The lead waiting period is 5-7 working days. Therefore is further information is required it must be submitted. Last year my withdrawal process was finalised on the 20th working day. I think the service is pathetic. By the time the money reflects in my account i can no longer view my withdrawal as an emergency and i would have missed the deadline the funds were intended for being Friday 14th October 2022.