WITHDRAWAL SCHELP!

I wanted to do a withdrawal from my tax free savings account. TAT was supposed to be 5-7 days. I received an email on Friday saying I have outstanding docs. I went to the branch but they were also unsure what docs were required, so we ended up filling in two sets of forms, my Id, b/statements ect. Today is day 6!!!! I called the call centre, which kept me hanging on for 8minutes! I spoke to Nozipho, who dropped the call!!!!! I called back and the answering bot said that they're experiencing technical difficulties and cannot assist at this time!!!!! This should not be so difficult to complete! In fact its so simple!!! I have not had difficulties like this before and this is very DISSAPPOINTING!