NS
Nndwamato S
1 reviews | Active since Oct 2021
27 Nov 2024, 09:57
Withdrawal of tax free investment funds
On my second time of withdrawing from my two daughters Tax free investment portfolios to prevent a financial disaster for the family,they took three weeks to process my request and that really messed up finances and credit record. l felt mistreated
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Old Mutual's replyOfficial
27 Nov 2024, 10:06Good day Nndwamato,
We have received your review and sincerely apologise for the distressing experience you have described. Hearing about the challenges you and your family have faced during this difficult time is deeply concerning.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and improve where possible.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the distressing experience you have described. Hearing about the challenges you and your family have faced during this difficult time is deeply concerning.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and improve where possible.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply27 Nov 2024, 10:06
Official
Good day Nndwamato,
We have received your review and sincerely apologise for the distressing experience you have described. Hearing about the challenges you and your family have faced during this difficult time is deeply concerning.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and improve where possible.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the distressing experience you have described. Hearing about the challenges you and your family have faced during this difficult time is deeply concerning.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and improve where possible.
Kind regards,
Old Mutual Complaints Management