LH
Lizanne H
1 reviews | Active since Oct 2012
20 May 2020, 12:22
Withdrawal of funds - no support!
I have been desperately trying to get assistance from someone at Old Mutual for 4 weeks now! People are desperate to draw funds and you ignore us like a stop sign! Come on, have the courtesy to assist your clients, especially after they have been loyal to you for years! Disgusting treatment!
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
20 May 2020, 16:09Dear Lizanne Hafner
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply20 May 2020, 16:09
Official
Dear Lizanne Hafner
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
LH
Lizanne H's updateReviewer Update
21 May 2020, 09:32Good day,
We would like to confirm your case has been assigned to a consultant to resolve. The consultant will be in touch with you shortly. The approximate turnaround time to resolve your complaint is five working days.
Your reference number is: OCM-04813-D9J6N2
Should you want to follow up on this case, please reply to this email (but please do not edit the subject line). This will assist our team to track all your valued correspondence and most importantly, assist us in resolving your case.
Yours in Service,
Old Mutual Complaints Management
OH YAY! ANOTHER 5 DAYS TO WAIT! WAY TO GO OLD MUTUAL!!!
We would like to confirm your case has been assigned to a consultant to resolve. The consultant will be in touch with you shortly. The approximate turnaround time to resolve your complaint is five working days.
Your reference number is: OCM-04813-D9J6N2
Should you want to follow up on this case, please reply to this email (but please do not edit the subject line). This will assist our team to track all your valued correspondence and most importantly, assist us in resolving your case.
Yours in Service,
Old Mutual Complaints Management
OH YAY! ANOTHER 5 DAYS TO WAIT! WAY TO GO OLD MUTUAL!!!
LH
Lizanne H's update21 May 2020, 09:32
Reviewer Update
Good day,
We would like to confirm your case has been assigned to a consultant to resolve. The consultant will be in touch with you shortly. The approximate turnaround time to resolve your complaint is five working days.
Your reference number is: OCM-04813-D9J6N2
Should you want to follow up on this case, please reply to this email (but please do not edit the subject line). This will assist our team to track all your valued correspondence and most importantly, assist us in resolving your case.
Yours in Service,
Old Mutual Complaints Management
OH YAY! ANOTHER 5 DAYS TO WAIT! WAY TO GO OLD MUTUAL!!!
We would like to confirm your case has been assigned to a consultant to resolve. The consultant will be in touch with you shortly. The approximate turnaround time to resolve your complaint is five working days.
Your reference number is: OCM-04813-D9J6N2
Should you want to follow up on this case, please reply to this email (but please do not edit the subject line). This will assist our team to track all your valued correspondence and most importantly, assist us in resolving your case.
Yours in Service,
Old Mutual Complaints Management
OH YAY! ANOTHER 5 DAYS TO WAIT! WAY TO GO OLD MUTUAL!!!