Withdrawal not processed

I sent in a withdrawal instruction to Old Mutual on 04/09/2017 to withdraw funds from my investment account I got a response 2 working days later from them informing me that I have to rescan the withdrawal form because it is not clear. However the withdrawal form that I sent to them is as clear as it can and should be, I think this is an attempt to delay the process because they do not want to do their job. I want my withdrawal processed as soon as possible and the funds are needed urgently.

Regards Tshepo Makwala