KL
Karabo L
1 reviews | Active since Dec 2023
06 Jan 2026, 10:33
Withdrawal from paid up retirement annuity
I have a paid up retirement annuity I want to withdraw funds from. Unfortunately I am sick and can't visit the branch to make a withdrawal and urgently need the funds. I have been trying to call your centre but waited for more than an hour but still never got answered. I want to know if there's an alternative way to send the required documents without visiting a branch in order to receive my funds. I tried using WhatsApp self service but it won't work. Please assist.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
06 Jan 2026, 10:57Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply06 Jan 2026, 10:57
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management