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Vuyokazi Q

1 reviews | Active since Sept 2014

08 Apr 2018, 09:54

Withdrawal from investment account

Hi.

Two weeks ago i went to old mutual to withdraw money from my investment. I submitted all the documents. However i did not receive anything till today. I want my money Old mutual, i was told that the process takes 5 to 7 days. Pricing department is busy telling me to go back to the branch and re-submit my documents. What happened to the documents i initially submitted? Please just give me my money and i want to cancel everything i have with old mutual.

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Replies (4)
Old Mutual
Old Mutual's reply09 Apr 2018, 08:07
Official

Dear Vuyo

Thank you for the review.

We apologise for the frustration. We will investigate and resolve with you directly.

Regards

Brent Sellidon

Old Mutual Complaints Management

VQ
Vuyokazi Q's update09 Apr 2018, 21:13
Reviewer Update
Brent and Belinda, I just want my money. I have been waiting for two weeks, you cannot tell me that you are investigating and you are sorry for my frustration. Tomorrow morning i want my money to be in my account. Speak to your pricing department to release my money. After the payment i am cancelling everything i have with Old Mutual.
VQ
Vuyokazi Q's update09 Apr 2018, 21:13
Reviewer Update
Brent and Belinda, I just want my money. I have been waiting for two weeks, you cannot tell me that you are investigating and you are sorry for my frustration. Tomorrow morning i want my money to be in my account. Speak to your pricing department to release my money. After the payment i am cancelling everything i have with Old Mutual.
VQ
Vuyokazi Q's update12 Apr 2018, 09:05
Reviewer Update
Old Mutual compliant department is ineffective, i haven't received my money till today. Its time for the public to know that Old Mutual doesn't want to pay people''s money. Brent and Brenda, Tuesday i was told that my request is awaiting for authorization anytime will get the money, but i haven't received anything.