Withdrawal delay - Poor Service

I am very dishearten with the level of service I am receiving from the drawl department.

Ref. Number: CEA***, for my claim which was requested on the 11th October 2022.

On the 18th of October I received an SMS confirming that my request has been finalized, on the 20th I received another SMS requesting for outstanding documents yet all was emailed on the 11th ?

Upon receiving this SMS I called in spoke to Sesihle over 30 minutes “who was supposedly was escalating my query to her supervisor”. Last week Friday I called in wanting to speak to Sesihle however I was informed that she was on a call she will call me back Ref – Sasha Watkins 28/10/2022 04h05.

Today Morning I called in for Seshile and still wasn’t available held on a call for over 20 minutes waiting for her supervisor , however I was advised by Phaaqiah Abraham 20/10/2022 08h45 that was no supervisor available ?????