Withdrawal and cancellation

Hi have made a withdrawal request on the 13th August 2021 via whatsapp . To date I am still waiting for the payment. I have called on 27th August 2021 for a follow up and feedback. No joy at all. What is happening at old mutual that I cannot get my payment. I have made countless number of calls to the call centre and the people answer the phone and not say anything. They just make you hold when you can hear that you are through to someone. This is a very poor service. No one is ready to assist customers. NO feedback given to clients. Then people will complain about retrenchments, when they are not ready to work. I went to the store and still no joy there also. All I want now is to cancel the savings policy I have with old mutual because this is very poor and unfair on my side. I cannot be treated like this while I am a client trying to save a bit of money for a rainy day. Please give me my money and will go somewhere else where they are interested about helping clients. Regards, Unhappy Client