Withdrawal

Good day, My provident claim was submitted online to Old Mutual on the 29th of April. Since then I have had no feedback from Old Mutual regarding my claim. I have followed up on numerous occasions. I was informed that Old Mutual is awaiting the tax directive about 2 weeks ago and I was under the impression that my claim would be processed once that is confirmed. Since no response, I called Old Mutual again and now I am being told that they are waiting for a response from Nedbank as I have a personal loan with them. They want to settle my debt with Nedbank and then pay my claim. I don't understand why this is happening as my personal loan is separate to my provident. My loan account is up to date as I have never defaulted. I have not given any authorisation for my fund benefit to be used to settle my debt. Both these organisations are now not responding to my queries and when I call the call centres I am just being referred back to the other. I am just not getting any sort of defined response or indication as to whether my claim is being processed or not. I was under the impression that Old Mutual was a reputable organisation but my opinion has changed. Please assist me. Thank you.